FAQs
WHEN WILL MY ITEM SHIP?
- We try to ship orders as quickly as possible. Please allow 2-3 business days (excludes weekends and holidays) for in stock orders to ship. We ship Monday-Friday.
- Please note our handmade jewelry items are made to order and production takes 1-2 weeks BEFORE shipment.
DO YOU SHIP OVERSEAS?
- Yes, we ship worldwide!
WHEN WILL MY ORDER ARRIVE?
- After your order has shipped most US orders are delivered within 2-5 business days via USPS.
- INTERNATIONAL orders are typically delivered within 6-10 business days via USPS.
HOW CAN I TRACK MY ORDER?
- You can track your order from the confirmation email you receive after purchase.
HOW MUCH IS SHIPPING?
- FREE within the US!
- Standard shipping for INTERNATIONAL ORDERS varies depending on weight.
DO YOU OFFER EXPEDITED SHIPPING?
- Express shipping is available at an additional cost. US Express orders are delivered within 1-2 days. INTERNATIONAL Express orders are delivered within 3-5 business days.
- *Please note our handmade jewelry is made to order and production time cannot be rushed.
WHY IS TRACKING NOT UPDATING?
- Please allow up to 24 hours for tracking info to update. Packages are dropped off in bulk and are not scanned in immediately.
- In rare cases the postal service does lose packages. If you feel your tracking should have updated please contact us so we can look into it.
WHAT IS YOUR RETURN POLICY?
- Personalized jewelry, body jewelry, accessories, and sale items are FINAL SALE.
- Customer is responsible for the return shipping costs.
- Please read our full detailed Return policy
DO YOU RESTOCK?
- We try to restock popular items but this is not always possible.